Learning Specialist

Cathay Pacific Airways is an international airline registered and based in Hong Kong, flying to over 190 destinations around the world. We are proud of our home Hong Kong, where the company was founded in 1946. Our corporate headquarters are located at Hong Kong International Airport. We employ over 21,000 people worldwide. We are also a founding member of the oneworld global alliance whose combined network serves over 750 destinations worldwide.

Role Introduction

Reports to:  Asst. Learning Manager – Inflight Services

Department: Cathay Academy (CXA)

The Learning Specialist will be responsible for delivering compliance-training sessions to all categories of cabin crew. Additionally, the position will involve supporting trainee performance and managing the classroom environment, maintaining and organising learning materials, preparing for training sessions, and handling administrative tasks related to post-training follow-up.

Key Responsibilities

• Conduct compliance training for cabin crew members, which includes various topics such as crew resources management, wheelchair transfer techniques, occupational health and safety to meet with Cathay’s service standards, operational guidelines, and regulatory requirements. 
• Monitor and assess cabin crew training performance, provide feedback and coaching to participants
• Perform administrative duties (e.g. training reports, records)
• Classroom or mock-up preparation and housekeeping for training
• Assist in promoting cabin safety and service related concepts and best practices to the cabin crew community
• Perform training duties on other subjects related to service and operational standards which are deemed appropriate as and when assign

Requirements

• Minimum 3 years’ experience in customer service, hospitality and/or cabin crew experience
• Training and development experiences will be an advantage
• Excellent interpersonal and communication skills in both written and spoken English
• Good presentation skills and good working knowledge of computer skills with MS Office applications
• A quick learner, organised and able to work effectively and professionally under time pressure with strong desire to help others to succeed
• Flexible and adaptive to change
• Strong planning and organising skills in support of project work
• Sound PC knowledge in MS Word, Excel & PowerPoint a must
• Willingness to work occasionally during rest days and public holidays (compensatory day off will be given in lieu)

Application Deadline: 24 Apr 2024

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

*Terms and Conditions Apply

For any frontline recruitment related enquiries, please reach out to us by Whatsapp