Manager /Assistant Manager, Customer Data Maintenance

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is one of the world’s most highly-rated banks, with Aa1 by Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC is the second largest financial services group in Southeast Asia by assets. The Group offers a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Its insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the leading asset management companies in Southeast Asia.

The Group’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has close to 420 branches and representative offices in 19 countries and regions.

For more information, please visit  to learn more about OCBC Hong Kong.

Responsibilities

• ​Process New Account Opening for individuals / companies in accordance with guidelines on regulatory, such as AML, KYC, CDD and ECDD
• Perform daily customer/account maintenance , account clean up exercises, project review, such as high risk customer review, account reactivate and customer information update
• Ensure branch operating procedures are properly complied
• Assist Section Head to review and give suggestion for improvement / reengineering of current work flow and report any irregularities timely
• Assist unusual or difficult customer problems or refers to the proper department if necessary
• Handle authenticates/countersigns documents or correspondence for other oversea branches
• Provide coaching, support to subordinates
• Build up and maintain good customer relationship with internal and external customer for business growth
• Handle of incoming calls and email inquiries from internal and external parties.
• Prepare monthly, half- yearly and yearly return and statistics
• Perform other duties assigned by supervisors from time to time

Requirements

• ​Diploma or above
• Minimum 5 years’ relevant experience in Banking industry
• Familiar with the processing of corporate account opening
• Good interpersonal and communication skills
• Outgoing, independent and self-motivated