Manager - Passenger Information & Communications

As a growing multinational company, the MTR Corporation strives to connect communities through our railway network, property projects, various commercial activities and investment projects. Riding on our expertise and experience, we continue to grow outside of Hong Kong. Join us in building your career in our dynamic businesses.

Responsibilities

• Oversee the management of passenger information and enhance customer experience during various stages of incidents, ensuring timely updates to both internal and external stakeholders on matters affecting the train services
• Lead the Communication and Coordination Centre team at Tsing Yi Operations Control Centre (TSY-OCC) for efficient dissemination of passenger information via centralized public address systems for trains and stations and MTR Mobile’s Traffic News
• Collaborate with internal stakeholders to develop and implement passenger information initiatives focusing on traffic and incident-related communications, and contribute to the development of a smart Operations Control Centre
• Review and assist in the enhancement of operating and emergency procedures, as well as equipment provision, to improve information flow and operational efficiency within the TSY-OCC
• Create and produce informative and educational videos for train service update, promotional campaigns, and public awareness
• Conduct thorough post-incident review for serious or major incidents, compiling management reports as and when required

Requirements

• Degree in Communications/Journalism or a related discipline
• A minimum of 8 years’ relevant experience, of which 5 years should be at supervisory level
• Prior experience in aviation, public transport or mass communication is preferred
• Excellent command of both written and spoken Chinese and English, preferably with proficiency in Putonghua
• Strong communications abilities, interpersonal skills and analytical thinking

Remarks

• Candidates with strong interests but with less experience may also be considered. A comprehensive operational training will be provided

Applications

You are invited to apply online via or send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong on or before 16 May 2024.  

For other job openings, please visit MTR Corporation's website for more details.

All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.