Merchant Development-Merchant Service Process Operation

Responsibilities

1. Responsible for service business undertaking, incubation and formulation of service standards, building the overall service workflow, outputting complete and rigorous service plans, and improving user service experience 2. Building and optimizing service knowledge base, discovering services through data analysis Identify missing points, formulate improvement plans, improve the knowledge base, and improve customer service capabilities 3. Track and analyze service experience problems, link with business parties to promote the optimization of service experience stuck points, and improve user service satisfaction and resolution rates 4. Service work platform and other internal tools, continue to improve tool usage efficiency and satisfaction, and follow up on the promotion, coordination, and optimization of service-related projects 5. Explore and establish non-standard differentiated services, thereby improving service capabilities and building business reputation. service and enhance service value.

Qualifications

1. 3 years or more of merchant service/process optimization experience, with B-end merchant service/customer service/operation/efficiency/service support / Workbench and other platform operation experience will be given priority 2. Have structured thinking ability, the ability to quickly judge problems and accurately analyze problems, be able to find the essential causes in complex phenomena, and have strong logic 3. Sensitive to data and business, Be good at statistical analysis, good at discovering excellent service cases, and have an operational philosophy of continuous improvement 4. Be familiar with the customer service operation indicator system, have strong analysis and indicator design capabilities, and use the indicator system to drive process control to ensure the implementation of service strategies 5. Have good team communication and collaboration and a certain ability to withstand pressure, have strong execution ability, have a sense of ownership, and can effectively promote project development.