Operations Manager

Embark on a truly unique career with Conrad, the contemporary luxury brand of the Hilton Family of Hotels, and a brand that celebrates individuality in every sense. We’re looking for team members who want to express themselves, improve themselves and challenge themselves, while delivering an exacting level of service distinguished by genuine warmth and individual flair. 

Responsibilities:

• Oversee daily operations of all day dining restaurant, cake shop and room service
• Maintain consistency in the quality of food, beverages, service, and cleanliness of the appointed outlets
• Foster positive guest relationships, handle guest complaints, and respond to guest needs
• Ensure strict compliance with all relevant hygiene and safety legislation and requirements
• Formulate and implement strategies for the outlets to maximize sales, revenue, manpower efficiency, and achieve goals
• Achieve financial and operational objectives by anticipating requirements, submitting information for premises' budget, scheduling expenditures, analyzing financial reports, and managing quality and cost control
• Ensure the implementation of all procedures, rules, and regulations in line with the overall policies and standards set for the hotel
• Oversee the duty roster
• Collaborate with the departmental trainer to create new training topics and review existing ones related to food knowledge, beverage products, and service procedures for the team
• Develop individualized development plans for potential team members
• Ensure the team shares and understands the same departmental goals
• Perform related duties and special projects as assigned

Requirements:

• Degree or Diploma holder in Hospitality or a related discipline
• Minimum of 5 years of working experience in the hotel industry, with at least 3 years in a managerial position. Experience in a luxury hotel is advantageous
• Expertise in Forbes 5-star restaurants is a plus
• Extensive knowledge of wine and products
• Good understanding of financial and accounting systems and procedures
• Strong leadership, communication, and problem-solving skills
• Excellent interpersonal and presentation skills with a customer-oriented mindset
• Fluent in spoken and written English, Cantonese, and Mandarin
• Candidates with less experience will be considered for the position of Outlet Manager – All Day Dining