Operations Training Manager

Being a member of Convenience Retail Asia Limited with company vision of 'We bake for the happiness & sharing moments of our Customers', we provide the reinventing, tasty, fresh and beautifully presented bakery delicacies in Hong Kong, Macau and Guangzhou. To cope with our expanding business needs, we are looking for a high caliber candidate with the relevant professional experience to fill this position. 

Interested parties, please forward your resume stating salary expectation and available date to [email redacted, apply via Company website]

For more information of Saint Honore Cake Shop, please visit 

Responsibilities:

• Lead Sales & Operations office team and work closely with the GM, OM & Zone Managers
• Identify training needs, design and deliver training programs within the Sales & Operations division
• Formulate and develop training guidelines for all store staff
• Implement and develop various technology-based initiatives, including Learning Management Systems, e-learning and related projects
• Coordinate with HRA team to manage mystery shopper programs and monitor customer experience & store service standard
• Provide administrative support within the Sales & Operations Department to ensure smooth daily operations
• To perform any other duties as assigned

Requirements:

• Degree in Human Resources Management, Training or related disciplines
• At least 5 years of solid experience in the training and development field, preferably gained in F&B or FMCG industries
• Experience in training needs investigation, design and delivery of training programs is essential
• Experience in learning technology solutions such as Learning Management Systems, webinar software and ispring software
• Self-motivated, multiple-tasking, flexible and a good team player
• Strong communication, presentation and interpersonal skills
• Proficiency in using MS Office applications including Word, PowerPoint, Excel and Chinese Word Processing.

Interested parties, please forward your resume stating salary expectations and available dates to us. For more information on Saint Honore Cake Shop, please visit All applications will be treated as strictly confidential. The personal data provided will be used for recruitment purposes only. The information collected might also be disclosed to other associated companies of the Fung Group for job matching of similar vacancies.