Resource Operations

Responsibilities

1. Build a cloud customer service management mechanism and growth system, formulate cloud customer service acceptance and assessment plans for different business needs, quickly access business, and ensure delivery quality 2. Based on the perspective of cloud customer service, sort out business and platform problems, locate the root causes of the problems, and formulate corresponding solutions to promote the standardization, standardization, and process of cloud customer service business 3. Pay attention to the key indicators of cloud customer service assessment, analyze the problems in achieving indicators, link upstream and downstream/analyze internal and external changes, formulate improvement plans or conduct assessment optimization 4. Cooperate with product, production and operation, and data teams to promote the improvement of cloud customer service self-closed loop operation capabilities, and improve the experience and retention of cloud customer service platform.

Qualifications

1. Bachelor degree or above, more than 2 years of user, product, and strategy related operation experience is preferred 2. High operational sensitivity and planning ability, able to formulate effective operation strategies 3. Sensitive to data, with certain data analysis and logical analysis capabilities 4. Certain team management and personnel motivation capabilities, strong self-drive, and a sense of cooperation 5. Those with crowdsourcing and cloud customer service experience are preferred.