Retail Excellence Head

We are seeking an experienced and visionary Retail Strategic Head to lead our retail team and drive strategic initiatives across our organization. As the Retail Strategic Head, you will be responsible for formulating and executing retail strategies to enhance customer experience, boost sales, and maximize profitability. Your role will involve analyzing market trends, identifying growth opportunities, and developing innovative strategies to stay ahead in the competitive retail landscape. This position offers an exciting opportunity to shape the future of our retail business and contribute to its long-term success.

Duties and Responsibilities:

• Manage and supervise the retail excellence of Hong Kong, Macau and Singapore to achieve short and long-term strategic and sales strategies;
• Responsible for store KPI's, sales budgets, provide regular forecasts, control spending, staff commission scheme, incentive programs and staff cost;
• Leading and motivating the sales team in planned way to achieve store target;
• Review KPI's and reorganize sales plan to strive higher sales for multiple stores;
• Lead and communicate effectively with the sales team leader, responsible for team building, coaching, training and staff development;
• Identify new opportunity which could increase customer footfall & attract new customer as well as build loyalty relationship towards brand / expanding shop experience are required;
• Hold sales meeting, report sales results and activities on timely basis; Develop seasonal / annual merchandise plans; forecast inventory needs in accordance with sales trends;
• Manage and ensure the stores have a high standard of service presentation, to provide excellent customer service;
• Nurturing talents, regularly evaluate the staff performance and design the staff development or improvement plans;
• Coordinate with internal teams for new season launch arrangement in retail stores;
• Review and implement standard operational procedures to maintain operational efficiency and effectiveness;
• Review and analyze sales performance, operational expenses and inventory loss of the stores;
• Work closely with internal department such as buying, sales operations, training, visual merchandising and marketing to support the front line sales growth;
• Manage the installation of new store and renovations in close cooperation with internal team;

Qualifications:

• Bachelor's degree in business administration, retail management, or a related field. MBA or equivalent is a plus.
• Proven experience in a senior retail management role, preferably in a multi-location or national retail organization.
• In-depth knowledge of the retail industry, including market trends, consumer behavior, and competitive landscape.
• Strong strategic thinking and problem-solving skills, with the ability to envision and execute long-term plans.
• Excellent leadership abilities, with a track record of successfully leading and motivating teams.
• Demonstrated experience in developing and implementing retail strategies that drive sales and growth.
• Strong analytical skills and the ability to interpret complex data to make informed decisions.
• Excellent communication and interpersonal skills, with the ability to influence and build relationships at all levels of the organization.
• Strong business acumen, with a focus on financial performance and profitability.
• Ability to think creatively and innovatively to differentiate the retail brand and stay ahead of competition.
• Proficiency in retail management software, inventory management systems, and point-of-sale (POS) systems.
• Ability to adapt to a fast-paced, dynamic environment and manage multiple priorities effectively.
• Knowledge of retail compliance regulations, labor laws, and ethical practices.
• Flexibility to travel to various store locations and attend industry events as required.

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