Sales Support Executive

 

About us

Spring provides delivery solutions to e-commerce businesses worldwide. As an autonomous broker, we handle international deliveries across the most reliable network. By using our creative expertise, we offer clever and flexible solutions. We offer an inclusive and collaborative culture that thrives on new perspectives, creative solutions and integrity. We have a spirit for change and tackle everything with an all-hands-on-deck mentality. Come join us and help make a difference on a global scale.

 

 

Qualifications & experience

• Minimum 2 year logistic industry experience
• Account management and customer service experience preferrable
• Postal and commercial distribution background with knowledge of e-commerce market place and air freight preferrable
• Data proficiency including excel. Business analysis and proposal proficiency
• A recognized university degree
• Good problem solving and effective communication skills. Willing to work as team and service mindset
• Process driven and result oriented.
• Fluent spoken and written English and Chinese (Mandarin)
• Willing to travel with expected frequencies to different cities of China or any other countries if needed
• Immediate availability is preferable

 

 

 

Tasks & responsibilities

• Maintain and provide customer support to assigned major accounts for business development and sales process
• Assist in hunting new customers and preparing for proposal of rates and services
• Support preparation of contracts and update changes
• Identify and qualify customer needs and requirement
• Provide business solution to explore new business opportunities by working with Business Development Managers
• Conduct customer profile analysis and prepare monthly performance reports
• Implement SOP for new customers to ensure smooth onboarding
• Proactively identify and resolve customer escalations, issues and manage exceptions
• Organise sales tool box and sales systems
• Communicate and update meetings with local and NL teams

 

 

 

Benefits

• 5 days work week
• Double Pay
• Medical Insurance
• Life Insurance
• 14 days of annual leaves
• Incentive Payment 
• Marriage leave

 

 

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