Senior Associate (Customer Service)

HKMC Annuity Limited, a wholly-owned subsidiary of The Hong Kong Mortgage Corporation Limited, is an authorized insurer to facilitate retirement financial planning through provision of annuity products in Hong Kong.

Job Descriptions:  

• To handle hotline enquiries from customers and distribution channels regarding HKMCA’s product and services, plus conducting post sales calls;
• To support customer service counters and handle written or email reply with respective to customer concerns and requests;
• To provide excellent end to end service with customer orientation mindset and respond to customer feedback in a professional and timely manner;
• To provide appropriate solutions and alternatives, manage customer dissatisfaction and handle complaint cases as assigned by supervisors;
• To commit to departmental service standards and key performance indicators;
• To proactively study relevant industry trends, regulatory changes and make enhancement recommendations where necessary; and
• To perform ad hoc tasks as assigned by supervisors from time to time.

Requirements:

• Degree holder in Business Management, Communications or related disciplines, with IIQE Paper 1 and Paper 3 qualified. Other professional insurance qualification (e.g. FLMI or ACS) is an advantage;
• A minimum of 3 years’ relevant experience in customer service and life insurance operations;
• Familiar with policies, guidelines and regulatory requirements for life insurance;
• Good command of both written and spoken English and Chinese, including Putonghua;
• Excellent customer-service mindset with effective interpersonal and communication skills;
• Strong sense of responsibility, detail-oriented, self-motivated, able to work under pressure and provide deliverables in a timely manner; and
• Strong analytical, communication, problem solving and presentation skill.

(Candidates with more experience will be considered as Assistant Manager.)

Interested parties please send your full resume stating your current and expected salary by 18 June 2024. 

Please visit for other application methods. 

Please ensure that all information provided to the HKMC Group is accurate, complete and updated. Data provided which is inaccurate or incomplete may influence the process and outcome of the recruitment exercise. Please read the HKMC Group Personal Information Collection Statement for Job Applicants at the HKMCA website before completing the application form. Personal data collected will be used for recruitment purposes only. Candidates not invited for interview within 8 weeks may consider their application unsuccessful.