Senior Customer Service Officer / Customer Service Officer

Job Responsibilities:

• Be responsible for ensuring Customer Service hotline, emails and/or live chat... enquiries to be handled in a professional and timely manner.
• Assist in collecting, handling and following up on customer feedback with related parties.
• Develop and enhance effective customer service procedures, policies, and standards.
• Maintain accurate records and documents for all customer service activities.
• Collect customer feedbacks to evaluate the improvements of services.
• Maintain company and brand images, and good relationship among customers/members
• Regularly report to vendors for servicing parts and supports.
• Assist in ad hoc assignments as when required
  

Job Requirements:

• DSE or above in related disciplines
• Minimum 2-3 years experiences in a customer service position.
• Minimum of 1 year of experience managing after sales or repair center and customer service team.
• Proficiency in MS Office applications.
• Good interpersonal and communication skills in Cantonese, Mandarin, and English; written and verbal communication skills; maintain good relationships with customers, vendors, and colleagues.
• Good understanding of management practices and techniques.
• With analytical and problem-solving skills, with experience developing and implementing standard operating procedures.
• Candidates with less experience may be considered as Customer Service Officer.
• Immediate available preferred

We offer competitive remuneration package with a wide range of fringe benefits including: -

• 5-day work week and bank holidays
• Annual leave 12 days
• Birthday leave
• Education allowance
• Medical allowance
• Performance Bonus
• Staff Shopping Discount

Interested parties please send your CV, expected salary & availability by clicking "APPLY NOW"

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