Senior Customer Services Supervisor

Responsibilities:

• Handle daily customer inquiries and ensure timely resolution.
• Work with CS Manager to develop and implement service initiatives to improve the customer experience.
• Analyze sources of service failures, identify probable root causes and recommend solutions.
• Continuously encourage / enable other team members to solve customer inquiries and complaints.
• Interact regularly with customers to understand and respond to their needs and get feedback on the service provided.
• Monitor the changing needs of the service, liaising with customers and front-line.
• Identify areas for improvement, make recommendations & implement those improvements.
• Assist in ad-hoc duties as assigned.

Requirements:

• Diploma holder or above in related disciplines.
• Minimum 3 years working experience in customer services, with exposure in travel industry is an added advantage.
• Practical knowledge in MS applications and Chinese Word Processing (速成/倉頡).
• Good command of written and spoken English and Chinese, including Mandarin.
• Intimate knowledge of customer needs and ability to provide solutions
• Good analytical skills and communication skills.

We offer attractive remuneration to qualified candidates. Interested parties, please click 'Apply Now'  to send your full resume stating your availability, present and expected salary to Human Resources Development Department. Thank you.

Please visit us at for job details.

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for recruitment related purposes.