Service Manager / Delivery Manager

Our client is a sizable organization. Due to the rapid growth of the company, they are now looking for talented individuals to join its professional Team

Responsibilities:

• Supervise, coordinate and maintain on a daily basis, the levels of service agreed with and expected by the client
• Own the operational Service or Client documentation used within the delivery organization and assume responsibility for its update
• Participate in service status meetings of the delivery organization, providing information and analysis related to the services delivered to the client and support the SM/DPE in the service status meetings held with the client
• Raise requirements to the relevant delivery organization functions in order to improve efficiency. 
• Support the SM/DPE in the establishment of client satisfaction measurements with regard to due services.
• Manages the recovery and communication of major incidents affecting a client's business.

Requirements:

• Degree or above in Computer Science, Business Studies, Engineering OR relevant discipline
• At five years of experience in IT service delivery management
• Working experience in IT professional service / Managed Service is a plus
• Technical OR Support experience in infrastructure e.g.: Network, Cloud/VMWare, Virtualization, Window 10, MS In-tune & SCCM co-management or with other ICT experience will be an advantage BUT NOT essential
• Solid experience in incident management and ITIL framework
• Sound knowledge in service level agreement (SLA) management
• Strong analytical and problem-solving skills
• Experience with risk assessment and management
• Strong decision-making and leadership skills
• Excellent problem solving skills.

Interested parties please send full resume in MS WORD format stating current salary, expected salary and availability by clicking "Apply Now".

Unit 2302, 23/F, New World Tower 1, 18 Queen's Road Central. Hong Kong

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