Shift - Customer Service Specialist

Geek+ is an advanced robotics technology company specialized in smart logistic solutions. Founded in 2015 and headquartered in Beijing, China, the company has become the largest independent logistics robotics company worldwide, with over 300 projects globally. Clients include Fortune 500 companies, and leaders in retail, apparel, automotive, ecommerce, manufacturing and more. Geek+ has over 1500 employees and offices in China, Japan, Hong Kong, Singapore, Germany, the UK and the US. 

Geek+ is looking for a Customer Care Executive to join our team. Are you someone who is driven by curiosity, and craves a good challenge? Join us and be part of this exciting adventure!

 

What you have to do

• Respond promptly and professionally to customer inquiries and technical support requests via various channels and platforms, ensuring a high level of customer service
• Guide customers through troubleshooting steps, providing clear and concise instructions to help them resolve technical difficulties
• Escalate complex technical issues to senior technical support or the appropriate internal teams, ensuring a smooth and efficient resolution process
• Follow up with customers to ensure that their technical issues have been resolved to their satisfaction and provide additional assistance if required
• Attend regular team meetings to update task status, share special cases, provide initiatives, and proactively offer comments to improve customer services

What you need to have

• Previous experience in a customer service or technical support role, with a strong emphasis on providing technical assistance
• Strong problem-solving and analytical skills to identify, troubleshoot, and resolve technical issues efficiently
• Knowledge of logistics or warehouse operations is highly advantageous
• Ability to work both independently and collaboratively in a team environment, patience with a customer-centric mindset to understand customer concerns
• Proficiency in MS Office and Chinese word-processing
• Native in Cantonese, good command of English and Mandarin
• Shift Patterns: A (07:00-16:00), B (15:00-24:00), and C (23:00-08:00) - Shift allowance will be provided for employees supporting the C shift. Shift arrangement can be discussed during the interview

What do we offer

• 5-day work week
• Young and energetic work culture with global exposure
• Opportunities for global mobility
• Double pay and attractive performance bonus
• Medical and dental coverage
• 14 to 21 days of Annual Leave entitlement
• Cozy office environment with refreshments
• Convenient work location: Kowloon Commerce Centre, Kwai Chung

 

If your qualifications, experience, and aspirations match our requirements, please send your resume with your current and expected salary to us. All information and materials submitted to Geek+ will remain strictly confidential and be treated for recruitment purposes only. Only short-listed candidates will be notified.

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.