Solution Architect

Elee Consulting Ltd values staff human resource as the most important asset of a company.

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Job duties:

• Design contact center solutions around CCaaS tool in complex environments with integrations to CRM and other legacy systems etc.
• Work with enterprise and network architects to design low level architecture diagram for contact center.
• Resolve integration and interface issues between various applications or systems with focus on optimizing software performance and scalability.
• Interact with and propose best technical option suitable for the long-term solution.company technical stakeholders
• Understand company technical stakeholders ask, create estimates, and plan technical execution by understanding technical dependencies.
• Work with development leads and address core issues related to performance, security, scalability etc.
• Contribute to architectural project plans, to obtain approval for detailed plans and resource estimates.
• Report to and working with program manager or project manager for delivery of enterprise contact center solutions.

Job Requirements:

• Bachelor's Degree in Information Technology or Electronic Engineering or related fields.
• At least 8 years work experience in leading CCaaS platform such as Huawei, Genesys, AWS Connect, Avaya or Cisco. 5+ years of extensive hands-on experience on integrating telephony/IVR systems with CRM like Salesforce.
  Must have knowledge of key cloud platforms such as AWS, MS Azure or GCP.
• Proficient in telephony protocols and architecture.
• Hands on experience on designing and implementing best practices related to Voicebot, IVR and LLM.
• Experience in integrations of custom AI engines with CCaaS tools.
• Experience in Quality Management and Workforce Management.
• Through understanding of WFM and its interactions with core CCaaS platform.
• Through understanding of leading AI tools.
• Knowledge of leading CRM like Salesforce.
• Knowledge of Jira and Scrum is preferable.
• Experience in voice recorders (e.g. NICE, Verint)
• Experience in PABX/CTI platforms (e.g., Avaya, Alcatel Lucent).
• Experience in Digital platforms (e.g. Genesys Engage)
• Experience in WFM systems (e.g. IEX, ASPECT)
• Experience in CPaaS and SBC
• Self-motivated, innovative thinking, detailed-oriented, good problem-solving skills.
• Independent, creative, analytical mind, get things done attitude, problem solving and good communication skills.

Please send resume with expected salary in word format via email: