Tmall Business Department-Customer Service Operation-Hangzhou

Responsible for the optimization and operation of the customer service business undertaking system for terminal self-operated services, improving customer service satisfaction and optimizing human efficiency. Including: 1. According to business needs or major promotion needs, formulate corresponding customer service undertaking plans and guarantee plans, and promote the implementation of corresponding manpower 2. Formulate customer service line goals, manage and optimize direct customer service, outsourced customer service and service provider customer service systems , improve customer service satisfaction through daily training, rewards and punishment incentives, etc. 3. Starting from the entire business process, collaborate with relevant internal and external students to analyze and explore needs to achieve human efficiency improvement in customer service efficiency. 1. Bachelor degree, 3 years + Relevant job experience in commercial or brand after-sales service, and certain team management capabilities 2. Have independent data analysis capabilities 3. Good communication skills and project management capabilities