Cargo Duty Officer - Hiring Fast

We are on the lookout for a hardworking Cargo Duty Officer to join our all-star team at Cathay Pacific Airways Ltd in Hong Kong.
Growing your career as a Full Time Cargo Duty Officer is an amazing opportunity to develop useful skills.
If you are strong in project management, problem-solving and have the right experience for the job, then apply for the position of Cargo Duty Officer at Cathay Pacific Airways Ltd today!

Cathay Pacific Airways is an international airline registered and based in Hong Kong, flying to over 190 destinations around the world. We are proud of our home Hong Kong, where the company was founded in 1946. Our corporate headquarters are located at Hong Kong International Airport. We employ over 21,000 people worldwide. We are also a founding member of the oneworld global alliance whose combined network serves over 750 destinations worldwide.

Reports to :  Assistant Manager Cargo Manager On-Duty
Department :  Cargo Commercial(CGO)

• Achieve operational efficiency and maintain the customer satisfaction through a careful planning, monitoring, motivating and co-ordinating the activities in Cargo Operation Centre to achieve the optimum use of the resources, including but not limited to human resource.
• Ensuring both safety and regulatory requirements are met.
• Ensuring laid-down procedures and guidelines are carried without ambiguity and tackle service failure problems through investigations, analysis to preclude recurrence.
• Monitor the trend of different irregularities, take up with relevant parties for improvements
• Ensuring the effective communicate with Shipper/Consignee/Government Agencies on all enquiries.
• Monitor the performance of suppliers (HAS, CPSL, G4S) to ensure CX standards are meet.

Key Responsibilities

Procedures and Guidance 

• Set clear procedures, guidelines to staff by means of briefing, email and give recommendations to MOD/COCM-Ops for circular issuance.
• Uphold ramp and warehouse safety through reminder to airside staff.

People Management

• Motivate the performance of individual working group by regularly reviewing skills for job enrichment.
• Optimize manpower ensuring all services provided are up to or exceed standard.
• Utilize manpower and resources in a cross-unit basis particularly in the event of flight interruption and absence of staff.
• Verify daily attendance report and take appropriate actions including interview in relation to sickness and attendance of staff.

Daily Operations

• Monitor e-AWB acceptance performance.
• Monitor ULD inventory, transfer and release status as well as to manage ULD supplier performance
• Ensure the special cargo movements as planned and remediate when any discrepancy
• Oversee all flight situation, maximize space and weight utilization for all outgoing flights
• Uphold loadsheet accuracy as well as optimizing flight trimming performance and arrange manual loadsheet quarterly.
• Ensure accuracy of weight statement, flight reports and documents.
• Arrange special handling or loading arrangement when required (e.g. odd-sized / heavy cargo, horse shipments, etc.)
• Handle and take follow up action on incident reports including transhipment irregularity.
• Take appropriate actions when Cargo Alert is being activated.
• To complete a Process (C2K) performance – Daily Record Sheet
• Monitor proper use of equipment which includes van, walkie-talkie and other company assets
• Provide quick response and supervise team on disruption handling
• Flexibility to work on shift schedules (including overnight and weekends)
• Perform duties as delegated by AM-MOD

Project management

• Support on the company new initiatives by inputting the needs and constraints from operations
• Derive new work processes on the new products or initiatives roll out
• Support on IT maintenance and enhancement
• Assure the optimization of the Cargo Agent Operation Program

Requirements

Education qualifications

• Post-secondary qualification

Experiences

• Minimum 5 years’ experience in airline industry (cargo operation would be an advantage) and with 3 years supervisory level experience

Job related knowledge

• Freighter load control and freighter ramp/loading operations experience would be an advantage

Skills and language requirements

• A self-motivated team player and confident leader with excellent people management skills.
• Excellent interpersonal and communication skills with the ability to interact with people at all levels.
• Strong problem solving, decision making and organizing skill.
• Good command of both spoken and written English and Chinese.
• Able to work independently and under pressure.
• Shift duty is required.

Application Deadline : 27 Jan 2023

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Office. Please note that with effect from 1 June 2022 onwards, all Cathay employees and contractors who work in Cathay City and all other Cathay Group Company premises in Hong Kong must have received a third dose of COVID 19 vaccine. Being tested regularly for COVID-19 is not an option. Consideration will be given to those who are unable to get vaccinated for valid medical reasons.

Benefits of working as a Cargo Duty Officer in Hong Kong:

● Learning opportunities
● Advancement opportunities
● Competitive salary