Customer Service Supervisor

RESPONSIBILITIES:

• Attend to customer inquiries and complaints
• Follow up with customer regarding shipments status
• Coordinate and liaise with key personnel in other functional areas to provide update and status to customers
• Collaborate closely with operations to jointly delivering excellence customer service
• Attend to daily communication with overseas to ensure best service to deliver to customers
• Direct supervise customer services staff and indirect influence other team member or cross team members to make value added contributions in improving business processes.
• Lead by example in result to provide quality services to customers
• Ensure GDP training completion and support operational excellence in compliance with GDP for pharma & healthcare related shipment activities

QUALIFICATIONS:

• Good at written English
• Strong sense of responsibility and team work player
• Customer service mind set 

EDUCATION AND EXPERIENCE:

• Diploma or above
• At least 5 years of working experience in similar position at international forwarding companies

We offer attractive remuneration package including 13th month salary and fringe benefits for the right candidate.

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