Receptionist - King George V School

ABOUT US

The English Schools Foundation (ESF) is the largest English-medium international school organisation in Hong Kong. Our 22 schools and comprehensive programme of extra-curricular activities bring out the best in every student through a personalised approach to learning and by inspiring curious minds.
There are over 18,000 students from 75 different nationalities in ESF kindergartens, primary, secondary and all-through schools. About 70% of our students have parents who are permanent residents of Hong Kong.
ESF is proud of the high academic and wider achievements of our students. In 2020, 22 ESF students achieved the perfect score of 45 points in the IB Diploma examinations; more than 95% go on to leading universities worldwide.

ABOUT THE TEAM

At ESF King George V School (KGV), our purpose is based on our belief that every student can ‘be their own remarkable…’ as they achieve, improve and learn. Our vision is to create a ‘school for one’. A place where each and every person engages in remarkable learning to achieve at high levels and be the best they can be.
Our school is also about continual improvement. As an agile school, we collaborate and innovate to make a difference in the communities we serve and lead.
The school is well known for its commitment to developing all aspects of student life and it has a fine tradition in sport, music, drama, dance, community service, charity work and environmental sustainability. Our school has a very strong House system, which is run and inspired by our students and provides a wide range of learning opportunities and activities.

Job Description

We are seeking a calm, efficient, and friendly individual to serve as the "Front of House" for our school. The ideal candidate will create a positive first impression for all stakeholders and visitors. She/he will work closely with the Community Engagement and Administrative teams to ensure smooth operations and provide excellent customer service.

Responsibilities

• Greet staff, students, visitors, and callers in a professional and courteous manner, providing relevant and accurate information and assistance
• Maintain expert knowledge of school procedures to efficiently address inquiries
• Ensure the reception area is welcoming and well-maintained
• Act as the main point of contact and assist in rapid response situations
• Maintain and update the Fire Evacuation Register
• Update student attendance records and staff and students' sign-in and sign-out records
• Update student and staff cards
• Update relevant badges, such as for visitors and invigilators
• Manage the school phone directory and the Octopus card system registration for all students/staff
• Assist with mail delivery and support year-level admins and admissions when needed
• Collaborate with security guards to ensure visitors are properly attended and registered
• Perform other ad hoc duties

Requirements

• Minimum high school certificate or equivalent
• Good command of English and Cantonese is essential, Mandarin is an advantage
• Customer service-minded and maintaining high professional standards of attendance, punctuality, and personal appearance
• Confident and willing to assist visitors, parents, teachers, and students
• Strong organizational, interpersonal, and communication skills
• Ability to work under pressure and handle multiple requests simultaneously
• Proficiency in computer skills, including MS Office and Google and willingness to learn
• Previous experience in an educational setting is an advantage
  

Applicants must be permanent Hong Kong residents or already possess a valid visa to work in Hong Kong.

For enquiries, please contact Ms Elsa Wong at [email redacted, apply via Company website]

Applications will be reviewed on a rolling basis and offers may be extended prior to the job closing date.

By applying for this position, your application may be considered for other opportunities (senior-level roles, head of department, etc.) within ESF.

ESF is an Equal Opportunities Employer

The English Schools Foundation (ESF) is fully committed to providing equal employment opportunities. ESF will not discriminate on the basis of age, race, colour, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by local laws or regulations.

Personal data provided by job applicants will be used strictly in accordance with the ESF's Personal Data Policy, a copy of which will be provided upon request.

Aligned with the recommendations of the International Task Force on Child Protection, we hold ourselves to a high standard of effective recruiting practices with specific attention to child protection.