Customer Service Associate

Founded in 2016, OneDegree is part of a new generation of insurers that’s reimagining the industry with technology. We are one of the first in Hong Kong to receive a virtual insurance license.

Our mission is to make insurance simple, transparent, and do what it was always meant to do: Protect us from the risks that come with life, big or small. Leveraging on our tech capabilities, we’re making insurance more accessible and more user-friendly than ever before. We hope to be closer to our customers and change the traditional insurance model, one degree at a time.

What you will be doing: 

• Communicate with customers through various channels including social media, email, live chat and phone calls 
• Actively listen to customers and maintaining a friendly, positive, professional attitude 
• Resolve difficult situations with creativity, tact, and diplomacy 
• Provide information for customers to resolve their problems 
• Set up processes for assembling customers feedback and liaise with key internal partners to improve company’s products 
• Help with writing educational content and FAQ sections
• Provide cross-team supports for example Claims, Policy Admin, Account Management and Product Development
• All other duties or projects as assigned

*** No selling or cold / warm calls are required 

What we are looking for: 

• High school certification or above, bachelor’s degree is a plus. Fresh graduates are also welcome. 
• Experience with the general insurance industry is preferred 
• IIQE Paper 1 and 2 Certificates are preferred
• Passion for providing Customer Service (empathy, patience, friendliness, positive attitude, proactivity 
• Excellent communication in verbal and written form (Both English and Chinese) 
• Excellent typing skills in both English and Traditional Chinese 
• Excellent organization and time management skills 
• Ability to navigate through multiple computer applications with speed and accuracy 
• Ability to work independently, take direction, and prioritize accordingly 
• Ability to work cross-functionally in a fast-paced environment 
• Highly self-motivated, organized, and a team player 
• Willingness and ability to operate in a team environment 

Working hours

• 5 days work per week, 8 hours per day 
• Weekend and public holiday shift occasionally

We value our employee - let’s check out what we offer 

• 5 days work week
• Performance bonus
• 20 days of annual leave 
• Birthday, marriage, parental and new pet leave 
• Medical Insurance
• Flat organizational structure 
• Young and energetic team 
• Shift Allowance 
• Comprehensive training
• Work from home policy

Interest to join US!
Please send detailed resume with expected salary by clicking Apply Now