Risk Analyst - International Operational Excellence

Job Description

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

International Operational Excellence (IOE) organization is responsible for supporting our international Issuing and our international Acquiring businesses across 27+ markets in ensuring a robust first line of defense, and in playing an active role in supporting the Business meet its growth objectives whilst demonstrating an effective control framework.

Our organization helps our international businesses manage risk, respond to new regulation, and develop new products whilst creating and nurturing effective partnerships across multiple key stakeholders across the organization. The organization also leads an enterprise-wide International Financial Crimes Transformation program and an international first line privacy function designed to strengthen our enterprise-wide controls around privacy and information protection.

Job Responsibilities

This role will report to the Director, International Operational Excellence, based in Hong Kong. The main responsibility of this position is to support the overall implementation and execution of business compliance, risk control and governance activities/programs for the Hong Kong, Taiwan, Singapore, Thailand, in particular the Third Party Lifecycle Management (TLM) program.

This position will be a trusted advisor supporting the business on managing risk - with focus on third party risk, ensuring strong control focus is integrated into day to day operations. Coverage of the roles and responsibilities include the following:

• Facilitate and support the execution of the Third-Party Lifecycle Management (TLM) program for the business, inclusive of pre-contract and post-contract processes, through close collaboration with International Card Services (ICS) business's Third Party Relationship Managers (TRM),
• Central IOE team, TLM team, and Third party security/information security teams
• For pre-contract, support on the intake and on-boarding review process through partnering with business to complete risk assessment questionnaire and other risk/mitigating controls documentation
• For post-contract, support on the various control and monitoring activities by TRMs, including third party security assessments, on-going monitoring, and timely response and closure of any gaps identified from the assessments and/or monitoring
• Effectively engage and leverage Central IOE team for relevant subject matter expertise and program management, inclusive of TLM program, to ensure streamlined efforts and efficiencies
• Support robust AXP Audit program management, driving strong business engagement, and prompt accurate responses to validate findings, ensuring any Management Action Plans (MAPs) have achievable and sustainable action plans
• Support the Issues Management process by ensuring appropriate action plans are in place, progress is made against milestones, and controls are enhanced to prevent issue reoccurrence
• Support the education and awareness of employees regarding operational risk management and internal control matters
• Develop and maintain strong working relationships with the business teams and critical stakeholders in the market and across the organization
• Guide and support business in identifying process deficiencies, controls weaknesses and provide recommendations on solutions to best mitigate them

Qualifications

• Experience in Third Party Management/Risk, Information Security Management, Operational Risk, and/or Compliance, ideally in more than one of these disciplines.
• Demonstrate excellent interpersonal skills including collaborating and influencing abilities with proven ability to operate successfully across matrix organization and without direct authority
• Exceptional communication skills and demonstrated experience effectively across all levels
• Ability to build relationships, influence decisions, and partner with stakeholders to deliver on shared objectives
• Strong project and process management skills Proven ability to handle multiple priorities simultaneously as well as frequent ad-hoc requests
• An open and growth mindset with nimble learning agility to identify and drive new thinking
• Fluency in English, Cantonese & Mandarin
• In-depth knowledge of the business and processes preferred

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.