Guest Experience Manager

ALVA HOTEL BY ROYAL is a new 618-room premium hotel, strategically located along the scenic Shing Mun River in Shatin, a dynamic attraction in Hong Kong known for its cultural and refreshing neighbourhood with 40 minutes away from Hong Kong International Airport by car. The Hotel offers guest-centric technology, innovative dining and accessible luxury with a modern lifestyle hospitality concept designed specifically for the mobile and adventurous travellers. It has four restaurants and bars, a well-equipped gym, a rooftop thermostatic swimming pool and more.

Inspiring Opportunity Awaits….

DUTIES AND RESPONSIBILITIES

• Resolve guest complaints on room assignment and problems concerning room bills, refer problems to Duty Manager or Assistant Front Office Manager whenever necessary.
• Provide proper training to all Front Desk associates.
• Maintain cashier float and make an accurate daily report of all money received.
• Responsible for house count, room discrepancies and daily forecasting. Ensure that all rooms discrepancies are resolved before the end of shift and monitoring room status availability.
• Inspect VIP rooms, greet and escort VIP guests to ensure total comfort and enjoyment.
• Perform special duties as assigned by management.

QUALIFICATIONS

• Holder of Diploma or above in Hotel Management.
• Minimum 5 years’ experience in Front Desk with hotel and 2 years in a similar capacity is preferable.
• Excellent communication skill and leadership skills.
• Good command of both written and spoken in English, Mandarin and Cantonese.
• Positive thinking and self- motivated.
• Able to work under pressure and managing changes.
• Ability in setting up service standards and quality system.
• With special night allowance for overnight shift.

We offer career opportunities and excellent remuneration package to the right candidate. Please email your application letter and full resume with present and expected salary to Human Capital Department at [email redacted, apply via Company website] or through CTgoodjobs Apply Now.

We are an equal opportunity employer. Data collected will be treated in strict confidence and used for recruitment purpose only. Applicants who are not invited for interviews within 4 weeks may consider their applications unsuccessful.

ALVA HOTEL BY ROYAL
1 Yuen Hong Street
Shatin
Hong Kong