Service Technician 服務技術員

About Porla Hong Kong. Porla is the Regional Distributor for Nordaq Water Filtration Systems.
Nordaq is the sustainable solution for premium water, used by many of the world’s top chefs and sommeliers. This Swedish solution makes water taste like water, and everything else tastes as intended. The Nordaq filtration system is an environmentally sustainable, cost-effective alternative to single-use water products. Water is filtered and bottled in reusable glass bottles on-site, eliminating transportation. Today, Nordaq’s premium water is offered in restaurants and hotels in over 32 countries. Since launching Nordaq in Hong Kong in 2018, the company has quickly established a strong foothold among high-end restaurants across the region, including Amber (HK), Louise (HK), Vea (HK), Odette (SG), Gaggan Anand (BKK), Tippling Club (SG) and Zén by Frantzén (SG), and all JIA-group venues. The system is also the perfect sustainable water solution for hotels with Mandarin Oriental The Landmark (HK), Four Seasons (HK), Conrad (HK), Shangri La (HK), St Regis (HK), Raffles Hotel (SG), and Grand Hyatt (SG/BKK) all currently serving Nordaq as their preferred and sustainable water solution in their properties, to mention some Asian customers only.

Porla currently has offices in Singapore, Hong Kong, and Bangkok. We’re a small company offering flexible working hours and location. We are looking for a Service Technician in Hong Kong. What will you do? Your duties will include but are not limited to: resolving, and responding to customer issues and inquiries, communicating effectively with the administrative and sales team, planning and executing site visits, servicing, and installation at customer premises, keeping track of stock levels, doing repairs, general maintenance work, and training of technicians at hotels/restaurants. Training will be provided. Maintenance and Servicing:

• Review and report all work/jobs done to the management via weekly worksheets
• Assist and support administration and sales team with customer enquiries and technical support on phone, instant messaging platform, email, and field service.
• Respect all company operational templates and processes.
• Arrange monthly/quarterly equipment maintenance schedule
• Organize, execute, and keep track of water equipment installation, maintenance, repair service plan and action.
• Always look for the most efficient and least costly solutions for both Porla and its customers.
• Attend both maintenance and field service.

Stock

• Keep track of inventory / stock.
• Source for and liaise with local suppliers for repair equipment supply.
• Acquire knowledge about water equipment and basic regulations of food & beverage
• Establish and maintain good relationship with customers and local suppliers

要求：

• 持有安全咭、水喉牌及級別甲電工牌及懂慮水機器維修優先考慮。
• 懂讀寫簡單中英文，良好英文優先。
• 1-2 年以上維修工程工作經驗。
• 能獨立工作及處理緊急維修事宜。

工作時間及福利：

• 每星期工作6天，星期一至星期六。
• 月薪：$15,000 至 $20,000。
• 另有午膳、勤工津貼、雙糧、年假、醫療津貼等福利。

職責：

• 處理安裝濾水系统的日常運作, 預防性保養及緊急故障維修工作。
• 跟進安裝, 檢查及維修進度。
• 確保客戶包括酒店及餐廳等裝置的濾水系統能運作暢順。
• 通過檢查、排除故障和更換於客戶內的濾水系統運作正常。
• 完成進度報告和相關文書工作以供記錄。
• 執行上司指派之技術工程工作。
• 良好的溝通技巧。

We offer good career prospects, competitive remuneration packages to the right candidates.
Interested candidates are invited to send your resume with availability, present and expected salaries to us or by clicking Apply Now.

如有意申請，請備工作履歷明细，要求薪金待遇、可到職日期等，電郵致：
[email redacted, apply via Company website]