Account Manager, BC

Who Are We?

Join a fast-growing healthcare platform company that is revolutionizing the way healthcare professionals connect with individuals in need of their services. Led by a young, energetic team with a proven track record, Evercare seamlessly connects healthcare workers with patients and institutions, providing a convenient and efficient solution for all parties involved. As we continue to expand and make a difference in the healthcare industry, we offer a dynamic and rewarding work environment where you can contribute to improving lives and be part of a team that is shaping the future of healthcare. If you are passionate about making a positive impact and ready to join an exciting journey, we would love to have you on board!

What You'll Do:

Our B2C home care business is the core mission of Evercare; to enable our loved ones to age safely and with dignity in the comforts of their homes. The B2C Care Manager is the main contact point for our B2C clients. The role will challenge the candidate to convert new leads, nurture existing client relationships, and focus on customer retention and account management.

 

Responsibilities include:

• Own, manage and grow existing B2C client account
• Problem solve any potential issues for existing clients and anticipate their needs
• Deliver client-focused solutions in order to successfully drive lead conversions
• Work with our operations team to source the right healthcare professionals for clients and implement growth strategies
• Actively explore new service offerings to diversify our clientele and concurrently manage multiple projects to meet deadlines.
• Be flexible with the working schedule, which includes working 5 days a week and being available for 1-2 weekends per month
• Handle administrative tasks related to account management efficiently and effectively
• Collaborate closely with the team, covering for other Account Managers as needed, to ensure seamless service delivery
• Represent Evercare as an ambassador

You’ll be a Good Fit if you have/can/are:

• 1-3 years of experience in Sales, Business Development, or Account Management
• Great communication skills (Cantonese and English is required)
• Experience in leveraging data and technology to make your job easier
• Goal oriented and get excited about working towards your targets
• Do what it takes to break down walls and barriers to get things done
• Empathetic and curious about the customer’s needs

 

Why join us?

• Experience exponential growth within health-tech, the hottest sector in 2023
• Work with a young, international and dynamic team with a lean startup structure
• Receive dedicated mentorship to guide you along your startup journey and plan your career development
• Be proud of the impact that you are contributing to every single day. Lives will be better because of you!
• DHL-SCMP Business Awards 2023 Winner

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