Business Analyst (Hotel IT background is a must)

This role is based at our client side (hospitality domain). Candidates with experience in hotel industry, please apply to this role.

Title: BUSINESS ANALYST

Division: IT

Working Location: Hong Kong

 

POSITION SUMMARY:

• The Business Analyst should demonstrate strong business acumen and excellent analytical & communication skills. 
• He or she should be able to bridge the gap between Business and Technologists. 
• He or she responsible with different parties to ensure smooth delivery of project and successfully transition to operation. 
• He or she also need closely work with vendor to support UAT/parallel runs/go-live, system integration and update user manuals/SOP/data flow/system integration etc. documents.

 

PRIMARY RESPONSIBILITIES:

• Liaise with business users, vendor and internal IT team to ensure smooth delivery of the project. 
• Participate in project sync-up and business review recurring meeting. 
• Provide weekly status update with technical detail to IT operation team. 
• Provide business and functional analysis to determine if a solution has fulfilled the business/operational/audit requirements and assist Project manager and Business user report issue with technical detail for troubleshooting. 
• Work with different systems’ vendors and IT team to ensure new PMS deployment and integration with co-related system work well. 
• Work with vendor to prepare and update the documentation of user manuals, SOP, data flow and system integration diagram etc. 
• Work with Project Manager, vendor and IT operation to arrange knowledge transfer, complete service design and all necessary project handover documents, let the project can smoothly transition to operation. 
• Support user acceptance test, parallel runs and go-live

 

KEY PERFORMANCE INDICATORS:

• Precise business problem analysis and process definition

 

Experience

• Minimum 6 years of working experience in Business Analyst functions or equivalent Minimum 4 years working experience in Hospitality industry, with good understanding of day-to-day business operations 
• Familiar with Agile Development Methodology is an advantage

 

Education

• Bachelor Degree in IT, Business Systems or equivalent

 

Skills / Competencies

• Excellent communication skills in both written and spoken English and Chinese 
• Excellent problem-solving skills, process management and negotiation skills
• Candidates possesses software development experience will be an added advantage
• Familiar with Hotel, Casino and Retail operations will be an added advantage
• Well-organized, self-motivated and able to work under pressure

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