Butler (Front Desk Agent)

The St. Regis Hong Kong is one of 30 renowned hotel brands in Marriott International, Inc., established more than 110 years ago with the opening of the St. Regis New York. As the world’s leading hospitality company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.

At The St. Regis Hong Kong, you will work at one of the finest addresses; where trends are born, boundaries are broken, and guests can live exquisite. We perfect every aspect of every moment, finding pleasure in the details and creating an atmosphere of subtlety and refinement. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we are ready to go above and beyond in creating the best guest experience. We’re looking for talents who are innovative, team oriented and passionate about luxury. If you have a genuine drive to improve your life and the lives of those around you, we invite you to explore a career at The St. Regis Hong Kong.

Job Summary:

• Interact with guests on a daily basis and provide courteous, efficient and anticipating service.
• Responsible to provide a personalized and professional service to all guests who stay in main building.
• The working schedule will be based on shift hours.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information; and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• Minimum 1-2 years front desk or guest relations experience, luxury hotel background is preferred
• Experience with Opera system is an advantage
• Great teamwork skills and attention to detail
• Positive outlook and outgoing personality
• Excellent command of spoken Cantonese, English and Mandarin is a must 

Human Resources Department
28 Harbour Road,
Wanchai, Hong Kong.
Email: [email redacted, apply via Company website]

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.