Customer Care Executive [Ref: -CM-MKTG-CCE]

Job Duties  

• A strong customer service orientation
• Provide customers with accurate preoperative and postoperative information
• Handle customers daily inquires, complaints and appointment booking in a prompt and professional manner
• Conduct customer satisfaction survey to collect feedback
• Maintain good relationship with customers
• Assist in developing and implementing membership scheme and provide regular progress reports
• Assist in reviewing and analyzing the service standard and customers loyalty
• Assist in serving the VIP guests, KOLs and celebrities if necessary
• Generate marketing ideas and improvement initiatives
• Support supervisor to achieve sales targets

Requirements  

• Higher Diploma or above 
• Minimum 2 years related customer service working experience in hospitality/customer services/marketing industry is highly preferred 
• Good communication and interpersonal skills 
• Cheerful, presentable, customer-oriented with a passion to serve 
• Good team player and able to work independently 
• To work in different locations when needed 
• May be required to work on Saturdays
• Willing to learn and has passion to work in medical industry

Benefits

 

• Young and dynamic marketing team 
• Thorough training in medical aspect 
• Medical insurance
• Birthday Leave
• Annual discretionary bonus 
• Special offer of eye treatment for staff and family
• May be required to work on Saturday

C-MER is an Equal Opportunities Employer. Personal data provided by job applicants will be used for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. C-MER 是平等機會僱主。 求職者提供的個人資料將僅供招聘之用。 八週內未收到通知的求職者被視為他們的申請不成功，所有相關信息將在我們的檔案中保存24 個月。All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.