Front Desk Manager

Panda Hotel is a subsidiary of Hopewell Holdings Limited and one of the largest hotels in Hong Kong. We are committed to providing a ‘Home Away from Home’ experience for both guests and staff whom we regard as family. Every one of us believes that people are assets to the Panda Hotel and we always encourage continuous learning and striving for the best.

Responsibilities:

• Reporting to Sr. Front Desk Manager, the position is responsible for the operation and performance of the Front Desk.
• He or she has to maintain the standard of guest services and to assist Sr. Front Desk Manager in providing overall supervision to Front Desk team members 
• Be responsible to control on-day room situation and maximize room revenue and occupancy at all times
• To hire and train new front desk associates, prepare work schedule and keeps records of the daily attendance of Front Desk
• To analyze the guest comments and complaints relating to operations and guest services from Front Desk
• To perform any other duties as assigned by management whenever required

Requirements:

• High Diploma or above in Hospitality related discipline
• A minimum of 5 years’ relevant front desk working experience of which 3 years’ at supervisory level
• Good knowledge of OPERA system or comparable PMS
• Excellent problem solving and interpersonal communication skills, highly motivated and team focused
• Strong sense of service excellence and attentive to detail
• Strong analytical skill and can work independently under pressure
• Proficiency in spoken and written English and Chinese (both Cantonese and Putonghua)

Fringe Benefit:

• 5-days Work Week
• Free Duty Meal
• 12 days Annual Leave
• Birthday Leave
• Marriage Leave
• Full Paid Paternity Leave
• Medical Benefits (Outpatient and Hospitalization)
• Staff Dining Privileges
• Staff Rates on Hotel Guest Room
• External Training Subsidy
• Discretionary Bonus

As a family-friendly employer, we offer attractive remuneration package and fringe benefits to the right candidates. Interested parties can apply with full resume and expected salary email to Human Resources & Training Department: [email redacted, apply via Company website] / Whatsapp

Personal data collected will be treated in strict confidence and will be used for recruitment purpose only. Applicants who are not invited for interview within 2 months may consider their applications unsuccessful. All data of unsuccessful applications will be destroyed after 6 months.

As a family-friendly employer, we offer attractive remuneration package and fringe benefits to the right candidates. Interested parties can apply with full resume and expected salary to Human Resources & Training Department / Whatsapp
作為關愛員工的僱主，我們提供全面性的員工福利。應徵者可將履歷連同薪金要求致人力資源及培訓部 / Whatsapp

Personal data collected will be treated in strict confidence and will be used for recruitment purpose only. Applicants who are not invited for interview within 2 months may consider their applications unsuccessful. All data of unsuccessful applications will be destroyed after 6 months.
申請人所提供的資料將予以保密及只作招聘有關職位使用，申請人如於兩個月內未獲安排面試，則當作落選論。所有落選人的資料將於六個月內銷毀。