Front Desk Operations Manager 前台營運經理

Start Your Journey With Us

Here’s To Your Journey with JW Marriott Hotel Hong Kong.

JW Marriott Hotel Hong Kong is one of Marriott International’s 30 renowned hotel brands. As the world’s leading Hospitality Company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration.

The JW Marriott Hotel Hong Kong located at One Pacific Place, 88 Queensway, Admiralty is currently hiring!

It’s a powerful feeling, to belong. It’s finishing each other’s thoughts. Laughing at the same jokes. It’s that moment you feel truly and completely yourself. It’s working with people who treat you like family. At Marriott we know that when you feel at home, you’ll make our guests feel at home. If this sounds like the place for you, join us.

Marriott International, Inc., is a leading lodging and hospitality company that develops, operates, and franchises hotels, corporate housing and related lodging facilities worldwide. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Today, Marriott International has more than 7,600 lodging properties located in the United States and 130 other countries and territories.

JW Marriott Hotel Hong Kong , the first JW Marriott brand in Asia is situated in the prestigious Pacific Place complex, offering 602 luxurious guestrooms; 8 superb food & beverage venues; dedicated events and meeting services; and leisure facilities. Named Aon Hewitt Best Employer in Hong Kong in 2011, 2013, 2015, 2016 and 2017, we are looking for people who are passionate about providing exceptional guest service to be part of our dynamic team. 

Job Descriptions:

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Ensure guests and associates’ needs are properly attended to and hospitality and staff morale is of high standards.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Provides feedback to employees based on observation of service behaviors.
• Implements the customer recognition/service program, communicating and ensuring the process.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

To finish your job application, please click HERE .

Human Resources Department

Pacific Place, 88 Queensway
Admiralty, Hong Kong.
or E-mail us your resume to'[email redacted, apply via Company website]'

(Personal data collected would be used for recruitment purpose only)

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws