Guest Relations Manager - with Great Benefits

We are looking to hire a brilliant Guest Relations Manager to join our productive team at One-Eight-One Hospitality Management Limited in Sai Ying Pun.
Growing your career as a Full Time Guest Relations Manager is a great opportunity to develop relevant skills.
If you are strong in presentation, people management and have the right mindset for the job, then apply for the position of Guest Relations Manager at One-Eight-One Hospitality Management Limited today!

One-Eight-One Hotel & Serviced Residences is a new brand that is set to rock the hospitality scene in Hong Kong.

Operated by One-Eight-One Hospitality Management Limited (a wholly-owned subsidiary of HK-listed conglomerate - Liu Chong Hing Investment Limited ), this property is located in Western District and commands panoramic views of Victoria Harbour. We are now looking for energetic and service-oriented individuals to join our Team .

The One-Eight-One brand is focused on consistently high-quality guest experience. Whether our guests are in town for a short business trip, a shopping spree or longer stays, we want to offer them a Home Away From Home through attentive service and familiar smiles amidst warm and cozy interior settings.

In order to achieve this, our management recognizes that it is equally important for our Team members to call this “Home” and work together as a “Family” .

If you have what it takes to be a world-class host, we welcome you to apply for the following position(s):

JOB RESPONSIBILITIES

1. Assists the Restaurant Manager in organizing the staff of Restaurant to ensure first class service and food & beverage offerings to guest & maximize seating occupancy, outlet profits and guest satisfaction
2. Responsible for service flow monitoring, customer service, CRM, complaints handling and problem-solving
3. Manage all the communications channels for the reservations and enquiry
4. Handle the booking and take care of all the details for the private events
5. Assist to design and edit the menu
6. Assist to maintain and develop the reservation system
7. Develop and maintain in coordination with the reception team a guest database, ensuring all guest details and preferences are up to date, increase customer engagement and loyalty to the brand
8. Lead the reception team to provide effective and satisfying services to the guests
9. Evaluating levels of Guest satisfaction and monitoring trends, with a focus on continuous improvement

REQUIREMENT

1. Diploma holder or above in Hospitality industry or relevant disciplines
2. Minimum 3 years’ experience in F&B with at least 2 years’ experience in supervisory level
3. Proficient in both spoken and written English, Chinese and Putonghua/ other foreign language would be an advantage
4. Conversant with MS Office applications
5. People and customer-oriented, be a motivator, self-starter and team builder
6. Displays initiative and creativity, commits to professional values and able to take responsibility for his/her own action
7. Strong history with industry customer relationship management (CRM) software
8. Outgoing personality with excellent interpersonal and communication skills
9. Good problem solving and crisis management skills. Flexibility in dealing with onsite or guest’s last-minute demands and when instilling a “Can-do” attitude
10. A strong team leader, able to build successful relationships with the staff, management team and the supporting teams

Interested parties please send your full resume with your current and expected salary to [email redacted, apply via Company website] .

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and for recruitment purpose only.

Benefits of working as a Guest Relations Manager in Sai Ying Pun:

● Learning opportunities
● Advancement opportunities
● Competitive salary