Guest Service Supervisor

The Ascott Limited (Ascott) is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Ascott has over 94,000 operating units and more than 64,000 units under development, making a total of over 159,000 units across more than 900 properties.

Ascott North Point Hong Kong, the first property of the Ascott brand to Hong Kong will be officially opened in the third quarter of 2024. Whether you're an experienced professional pursuing a hospitality career or aspiring to learn more about the dynamic serviced residence sector, we invite you to be on a fulfilling journey with us, across a variety of roles in hospitality management and corporate functions. Join us and be a part of Team Ascott! 

Key Responsibilities

• Assist manager to supervise guest service team to provide effective and satisfying service to customers.
• Responsible for the daily check-in, check-out, reservation.
• Appropriately arrange normal work and rest schedule for guest service team.
• Maintain the good communication and coordination with all departments.
• Proper and timely processing of customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.
• Ensure and comply with Ascott relevant policies, procedures and standards.
• Provide training to the Guest Service Team and maintain safety and security policy and standard.

Job Requirements

• High Diploma or above in Hospitality related discipline
• Minimum of 3 years’ Front Office working experience 
• Excellent communication skills, proficiency in spoken and written English and Chinese (both Cantonese and Putonghua)
• Be familiar with the workflow of front desk
• Accept shift duty and able to work independently 

If you’re someone who thrives on creating exceptional experiences and passionate about the world of hospitality, join our team at Ascott North Point Hong Kong as we prepare for the pre-opening of our first Ascott brand in the city.

We offer attractive remuneration package to the right candidate. Interested candidates, please send your full resume with current and expected salary to [email redacted, apply via Company website] or WhatsApp us at .

We are an equal opportunity employer. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes. Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful.