Guest Services Manager

We are looking for a high caliber candidate to fill the following position:

Duties & Responsibilities:

• Supervise daily operation of Front Desk and assist Senior Guest Services Manager on monitoring the guest services level.
• Provide on-the-job training to Guest Services team and trainees.
• Maximize the daily room occupancy and revenue.
• Amend the up-sell package base on market trend and customer’s needs.
• Handle guest complaints.

Requirements:

• Higher Diploma or above in Hospitality Management.
• Minimum 8 years’ relevant experience gained in hospitality industry.
• Good command of spoken and written English, Chinese and Putonghua, ability to speak other languages would be an advantage.
• Pleasant and outgoing personality with excellent communication and interpersonal skills.
• Independent and able to work under pressure.
• Proficient in opera system, Microsoft Office applications and Chinese word processing.
• Candidates with less experience will be considered as Assistant Guest Services Manager

We offer career opportunities and excellent remuneration package. Interested parties please send your full resume with present and expected salary to Head of Human Resources, 193 Prince Edward Road West, Mongkok, Kowloon or email to [email redacted, apply via Company website]

We are an equal opportunity employer. Applicants who are not invited for interviews within 4 weeks may consider their applications unsuccessful. Data collected will be treated in strict confidence and used for recruitment purpose within the group hotels.