Informatics Technical Specialist

Our client has been a leading company for more than 130 years, continually transforming and redefining the world of health care. 

Location: 20/F, AIA Tower, 183 Electric Road

Role Purpose

A technical expert focused on end-to-end delivery of the Company's Digital Health applications. Along with the technical aptitude, this role is client facing and individuals need to also have excellent communication, critical thinking, and other soft skills to ensure high client satisfaction

 

Special Skills & Knowledge

• Sound understanding of diagnostics laboratory workflows and related technologies
• Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories
• Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
• Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently
• Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet

Key Accountabilities

• Become a trusted advisor to customers
• Identify customer needs, propose solutions, and resolve problems
• Provide feature/ product enhancement input based on customer feedback
• Maintain and assume accountability for a culture of high customer service

Operational

• Execute project work plans with a focus on timely completion & risk mitigation
• Track and report on assigned project aspects on a regular basis
• Configure and integrate products to customer specifications; deliver training
• Provide customer support assistance, as needed
• Participate in team and customer meetings effectively
• Be available for travel to client sites up to 80% of the time

Qualifications

• Education in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines
• 1~3 years of experience preferred installing, configuring and/ or maintaining diagnostics laboratory informatics application Or relevant comparable experience

We offer:

• 12 days of AL for 1st year.
• 2 days additional family care leave per year
• Health Allowance
• Guarantee double pay
• Individual annual incentive bonus
• Group Medical 

Interested parties please send your application with detailed CV (in WORD Format) including availability, current and expected salary in MS Word format by clicking 'APPLY NOW'

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