Workplace Experience Coordinator

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

The Workplace Experience Coordinator is an integral part of Latham’s Workplace Experience team. This role will be responsible for acting as an essential member of customer-focused professionals to deliver a best-in-class experience to clients of the firm, while anticipating client needs through meticulous preparation and organisation. This role will be joining a well-established team that prides itself on collaboration and where every team member pitches in to serve our customers in the best way possible. This role will be located in our Hong Kong office and is a hybrid role that supports both guest services related tasks as well as facilities and print & mail services. Please note this role will require full-time on-site presence.

Other key responsibilities include:

• Acting as the first point of contact for facilities related requests including pro-actively identifying facilities issues and coordinating with vendors
• Assisting and advising with all aspects of print & mail services to employees
• Cultivating a genuine and personal connection with all clients and creating a customised experience so they can work seamlessly, productively, and efficiently
• Providing best-in-class client service delivery that is timely, accurate and seamless; demonstrating sound judgement and problem-solving acumen
• Evaluating, identifying, and implementing innovative ways to streamline and enhance service delivery to maximize the Workplace Experience
• Consulting with clients to tailor requests to specifications; offering guidance in a poised and productive manner

We’d love to hear from you if you:

• Possess exceptional client service and communication skills and can find solutions to problems in a quick and calm manner
• Enjoy working in a collaborative team and can contribute to an atmosphere of belonging and partnership
• Demonstrate the ability to take initiative and feel empowered to take ownership and be decisive when supporting clients

And have:

• Relevant experience in workplace experience, hospitality, customer service, or a related field
• Additional knowledge of facilities management would be a bonus

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:  

• Insurance
• Confidential Counseling & Coaching
• Family Building Benefits & Resources
• Well-Being programs
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is committed to diversity, equal opportunity, sustainability, and pro bono legal services. We draw from a remarkable wealth of talent to create one of the world's leading law firms, and advance these commitments through the work of our Global Citizenship department. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages. Our diversity makes us who we are. #LI-MM1 #LI-Hybrid #Associate