Assistant IT Operation Manager

OCBC is the longest established Singapore bank, formed in 1932 from the merger of three local banks, the oldest of which was founded in 1912. It is one of the world’s most highly-rated banks, with Aa1 by Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

OCBC is the second largest financial services group in Southeast Asia by assets. The Group offers a broad array of commercial banking, specialist financial and wealth management services, ranging from consumer, corporate, investment, private and transaction banking to treasury, insurance, asset management and stockbroking services.

OCBC’s private banking services are provided by its wholly-owned subsidiary Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Its insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia. Its asset management subsidiary, Lion Global Investors, is one of the leading asset management companies in Southeast Asia.

The Group’s key markets are Singapore, Malaysia, Indonesia and Greater China. It has close to 420 branches and representative offices in 19 countries and regions.

For more information, please visit  to learn more about OCBC Hong Kong.

What you'll be doing:

• Supervise staffs to perform activities for monitoring and managing data centre facilities, computer resources utilization, computer server performance, computer operations, batch cycles running and data backup to assure IT systems are running normally within pre-defined schedules and parameters
• Provide leadership and direction for operators for the safe and reliable operations of data centre and infrastructure systems on 24x7 basis
• Direct operators to perform initial response to system disruptions, outages and incidents by escalating to the relevant support parties to resolve problems
• Implement operation management procedures with a focus on Incident Management, Problem Management, Change Management, Event Management, SLAs, production support practices for the running systems
• Collaborate with other group data centres for changes information exchange
• Conduct change control management and change deployments
• Take control in performing Disaster Recovery Procedures in the DR site
• Assist to prepare and update operator working procedures
• Maintain data centre fixed asset inventory and direct stock taking activities
• Review batch jobs and online exceptions, prepare daily run summary report
• Perform exceptional handlings, system health checking and files housekeeping under the direction of IT Team managers
• Maintain production change history log to facilitate change impact analysis
• Perform Teller Client registration

Who are we looking for?

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 5-year experience in IT environment, especially in banking/finance industry.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal teams
• Strong problem-solving and analytical abilities, with a keen attention to detail.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Self-motivated and proactive, with a strong sense of ownership and accountability.