Guest Service Agent

Established in 1901, the YMCA of Hong Kong is a reputable Christian organization and an integral part of the community. We offer diversified services including formal education, sports, recreation and adventure, fitness and wellness, youth leadership development, social services and community art programmes; in addition to engaging in significant regional and international Christianity development initiatives. We also offer accommodation and food & beverage services in support of our community work. We look for those who share our passion and vision as YMCA of Hong Kong continues caring for our community and empowering our youth.

(We are an equal opportunity employer and have been awarded the Family-Friendly Employer Award since 2013/2014. We offer opportunities up to the age of 65.)

Responsibilities :

• Handle check in and check out procedures;
• Input data into the hotel reservation system;
• Greet and welcome guests; and answer their enquiries in a professional manner at all time.

Requirements :

• Diploma or above in Hospitality or related discipline;
• 1 year’s relevant hotel experience;
• Knowledge of using Opera will be an advantage;
• Good command of written & spoken English, Chinese and Mandarin;
• Excellent telephone manners and good customer service skills;
• Pleasant, confident and patient;
• Overnight shift duty is required;
• Fresh graduate will also be considered.

Remuneration will commensurate with qualifications and experience. Interested parties please complete a Job Application Form which can be downloaded at and send it together with your resume quoting the job reference and stating the expected salary and earliest availability either 1) by email to: [email redacted, apply via Company website] or 2) by mail to: Human Resources Department, YMCA of Hong Kong, 41 Salisbury Road, Tsim Sha Tsui, Kowloon  or 3) by fax to: or 4) contact us by Whatsapp . All personal data provided by applicants will be treated in strictest confidence and used for recruitment purpose only. Only those who are shortlisted will be contacted.