Product Operations

Responsibilities

1. Familiar with the People salary management product capabilities, implement product operations, complete product promotion and operation for commercial tenants, collect customer feedback, reverse drive product improvement and upgrade, serve as a bridge between products and customers, and achieve two-way upgrades in customer perception and product experience 2. Responsible for the promotion and publicity of new features, product descriptions, best cases and practices, etc. Strive to expand and build promotion channels, polish promotional copy that conforms to the customer value perspective, deeply follow up on customer experience and feedback on new function pilot functions, and stimulate customer awareness and interest in the product 3. Work closely with the CSM/implementation team to summarize the highlights and core functions of the product line, follow up on the services of key customers, improve customer experience, and refine product requirements 4. Data-driven operations, through the tracking and analysis of product function usage data, locate the optimizable direction of operations and products, and jointly improve customer satisfaction 5. Communicate closely with the R&D team to provide product optimization suggestions 6. Possess project management capabilities and can serve as a PMO to promote projects, synchronize risks and implement them in a timely manner.

Qualifications

1. Bachelor degree or above, with relevant experience in project management/Internet B-end products/product operations, understanding of enterprise-level office products, and experience in To B projects and services is preferred 2. English can be used as a working language, and good cross-cultural communication skills 3. Good communication skills, as well as the ability to analyze and solve problems independently, have business empathy, and be able to think about and solve problems from a business perspective 4. Quick thinking, entrepreneurial spirit, good project management and promotion capabilities, able to coordinate resources well, goal-oriented, and able to independently operate projects end to end 5. Strong learning ability, able to quickly master complex business scenarios and product functions, and able to work closely with different functional teams throughout.