Senior Director

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

Working Arrangement

Job Description

T he Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products and services daily. We believe in the value of empowering our Senior Directors with the resources to enhance and achieve our business performance objectives for the future of our business, which is why we need you.

This is a pivotal role in overseeing, manage and coordinate large business initiatives to identify, document, analyze and provide solutions related to complex process, quality, and/or service improvement to deliver significant operational and financial benefit. Business initiatives may also include implementations of new technologies. May supervise Business Process Improvement Managers and Specialists and lead process improvement projects ranging up to large scale projects.

On the job you will:

Individual Responsibilities:

. Lead matrix-based team of business solutions architects, subject matter experts, and cross-functional partners that are typically project managers and directors

. Work with senior management team to define and manage the scope, requirements, and implementation of business process improvement projects

. Ensure that assigned projects are completed within budget and schedules while meeting client and business objectives

. Identify resource needs for projects and establish roles, expectations, and goals with Business Process Improvement team members

. Recommend methodology and process to ensure comprehensive and consistent development of business specifications and process improvement projects . Develop strong relationships across departments

. Help drive projects and initiatives focused on value added services, quality improvement, and/or process efficiencies

. Stay current with market and industry trends as well as processing system enhancements

. Other duties as assigned

Shared Responsibilities:

. Act as a key contact in project and department meetings

. Development, proposal, and execution of global departmental goals and strategy What motivates you

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor's Degree in Business Administration or related field
• Master's degree and industry designations
• 10+ years of financial services/insurance industry experience
• Proven leadership skills ability to effectively influence and negotiate with internal and external parties
• Excellent understanding of operational processes and supporting systems of systems and databases, tracking systems and customer services systems
• Excellent interpersonal skills required for timely resolution of inquiries and issues within guidelines and operational requirements in an environment where processes are being established and consolidated
• Experience in managing a team within an evolving and dynamic area.
• Excellent verbal and written communication skills to communicate in both meetings and written reports concisely and clearly
• Strong analytical skills
• Strong project management skills
• Ability to make well balanced decisions ability to balance quality and cost Decision Authorities:
• Full resource management responsibility . Decision making for hiring, terminating, training/developing and compensation changes for the team
• Act as Product Owner in daily scrum and work stream meetings
• Answer questions and approve stories for implementation into production
• Act as main point of contact in process and department redesign initiatives

What can we offer you

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer