Senior Platform Operations Manager-Huoso Engine

Responsibilities

1 , Responsible for product operations in the transaction accounting and financial direction of the Volcano Engine official website, handling, problem solving, and follow-up, and responsible for processing quality, processing timeliness, and user satisfaction 2. Provide guidance on the use of platform system products to internal and external customers, Interpretation of platform rules, problem solutions and other services, and accumulate them into a knowledge base 3. Based on platform rules, product capabilities, and business risks, coordinate with relevant departments to conduct various governance of platform business 4. Based on data exploration and work order analysis, conduct Diagnose problems, output optimization strategies and implementation plans, and conduct closed-loop operations to obtain results 5. Standardize cloud financial service content, define industry customer profiles, and combine customer demands, market development, sales pain points, competitive analysis, design and planning Full-link enterprise treasury services provide user standard guidance and carry out layered proactive operations for customers, improving the level of the treasury service industry and customers' awareness of service value.

Qualifications

1. Bachelor degree or above 2. Good business understanding ability, able to quickly become familiar with cloud business rules and system logic. Those who have relevant work experience in cloud computing product operations, and understand business scenarios related to public cloud transaction billing and accounting and finance are preferred 3. Good at data analysis, have certain analysis report design capabilities, have good judgment on business, and can handle complex and cumbersome tasks. Define the key points in the problem and design the operation plan 4. Excellent collaborative communication and learning abilities, able to coordinate resources from all parties to achieve results, and organize a smooth communication and collaboration process 5. Responsible, have certain ability to withstand pressure, Be able to put customers first in the daily service process and achieve customer success 6. Have experience in operating To B products, be familiar with service systems, and have experience in establishing process systems.