Business Technology-Product Manager-Logistics Experience

1. Based on the actual needs of e-commerce platform users, be fully responsible for planning and design And optimize the logistics service experience process, covering the entire process of logistics service expression, order delivery, transportation tracking, door-to-door delivery, scheduled delivery, return and exchange logistics, etc. 2. Accurately grasp the market dynamics and user demand changes in the e-commerce logistics industry , formulate and implement practical logistics experience improvement strategies in order to create an excellent user experience and increase user stickiness and repurchase rate 3. Through data analysis, deeply explore users' pain points in [forward and reverse transaction fulfillment experience, industry category transaction fulfillment experience] problems, set and monitor key service quality indicators, and conduct product iteration optimization based on data feedback. , 1. At least 3 years of product experience in the Internet e-commerce industry, of which at least 2 years focus on logistics service experience related positions 2. Have a deep understanding of the logistics industry operating model and e-commerce logistics information system, and have solid data analysis capabilities and keen business insight 3. Adhere to user orientation, have a strong sense of service and innovative spirit, be able to continuously improve and optimize the logistics service experience in complex environments, and create differentiated competitive advantages for e-commerce platforms 4. To consumers Those who are familiar with the [forward and reverse transaction fulfillment experience, industry category transaction fulfillment experience] pain point issues and data, and have experience in continuous improvement will be given priority.