Logistics experience design operations expert

Responsibilities

< /div>1. Responsible for the logistics and delivery experience of Douyin e-commerce consumers, dismantle and analyze problem scenarios, formulate improvement strategies, and promote relevant parties to complete implementation 2. Conduct research and analysis based on Douyin e-commerce business demands User needs and industry standards, formulate logistics and distribution-related rules and operating strategies for the platform 3. Connect with logistics service providers, deeply explore consumers' pain points in forward logistics and reverse logistics, and formulate improvement plans 4. Regularly Review the execution effect of the platform's logistics distribution rules, monitor various logistics data indicators, promptly discover risk problems and promote the implementation of solutions 5. Cooperate with various logistics service providers to provide consumers with a logistics distribution service experience that exceeds expectations, and create a logistics Good service user mentality.

Qualifications

1. Bachelor degree or above, familiar with e-commerce business, and have knowledge of the operation model of logistics service providers and the performance control of logistics and distribution. Deep understanding 2. Rigorous logical thinking, possessing quantitative and qualitative analysis capabilities, good at discovering and refining core points from massive data or fuzzy information, and the ability to independently discover problems and transform them into relevant solutions 3. Possess mature projects Management experience and excellent sense of teamwork, good at communicating and coordinating resources, and experience in cross-team and multi-department collaboration projects 4. Passionate, patient and meticulous, proactive, willing to cooperate and share, and risk-aware.