Manager, Key Account Management

We are looking for an experienced and dynamic Key Account Manager to join our fast-growing team at Tradebeyond. As a Key Account Manager, you will be responsible for managing and nurturing relationships with our most important clients, ensuring their needs are met and exceeded. This role requires a strong sales background, exceptional communication skills, and the ability to work collaboratively within a team.

Tasks and responsibilities:

• Manage assigned key clients and cultivate strong working relationships with the assigned key customers to drive customer satisfaction and profit growth
• Responsible for managing clients within specific industries to build expertise and be trusted advisors
• Sell and promote our services and solutions to the corporate clients
• Provide solutions through face to face visits, accounts review and reporting, product forums and other account management activities 
• Act as a contact point for key customers and conduct regular review
• Create and implement complex solutions with the use of data and logistics expertise
• Identified root causes for issues and prepare improvement plans
• Support customer retention through pro-active relationship management
• Manage annual contract negotiations and resolving challenges in a skillful way
• Address clients and sales’ feedback to key support functions such as Product and Trade Marketing

 

Skills and experience:

• Degree or above in any discipline
• Minimum 5 years of experience in freight forwarding / supply chain or related
• Experience in IT business system implementation would be highly preferred
• Excellent customer management skills and leadership
• Knowledge in data analysis / Scrum / Agile is an added advantage
• Experience in developing long term and trusted relationships with corporate clients
• Strong presentation, negotiation and communication skills, with strong business acumen
• Strong communication skills in both written and spoken English and Chinese
• Self-motivated, aggressive and hardworking
• Business travel is required

Benefits

 

• Attractive remuneration packages
• Friendly and collaborative work environment with diverse and inclusive international teams
• Excellent career development opportunities
• On-job training
• 5 minute walk to MTR from office
• Monthly fun activities
• Medical insurances
• Performance bonuses
• Referral bonuses

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