MC Division-Logistics Experience Operation-Hangzhou

1. Responsible for the logistics experience operation of Taoxi food and fresh food industry, from the user perspective, through VOC Insights, data analysis of each link of logistics services and other means to accurately locate experience pain points and user needs 2. Based on user needs, competition analysis, etc., be able to independently design experience improvement plans, including not limited to front-end service expression, logistics rules, early warning collaboration capabilities, etc., and can collaborate with relevant functional teams to effectively implement strategies and improve experience problems at the source 3. Be good at applying data, products, algorithms and other capabilities to design solutions, solve problems systematically, and comprehensively improve delivery and fulfillment efficiency and quality. , to help improve NPS and user conversion 1. Familiar with logistics industry knowledge, majoring in logistics or supply chain management is preferred, or those with experience in logistics experience are preferred 2. Have keen insight and can explore user needs and pain points in multiple dimensions, and analyze Have strong logical thinking and independent thinking ability for complex problems 3. Excellent communication skills, resource coordination skills, and project management skills, and can be oriented to systematically solve customer problems and promote the implementation of solutions 4. Have proficient data analysis skills , able to master and use sql and other data tools