Operations Manager

S.F. Express , well established in China, is continuing our drive as the premier leader in the express delivery industry. We place great value on people: employees, customers, service partners, and the community and we have a strong belief in Corporate Values which brings a strong working relationship. There are many opportunities for employees to nurture and secure their growth and development in the S.F. Express Group. If you believe that you have what it takes to succeed and grow with us then we want to talk with you. We are always looking for confident high-calibre individuals with passion and high adaptability in diversity. If you meet these criteria, then you can thrive with us.

With SF Express you have the chance to not only develop but also secure your career with us.

Job Responsibilities

• To monitor the service delivery performance effectiveness and quality, collect and analyze issues, identify root causes, and implement timely improvements to enhance performance on the delivery app;
• Implement flexible strategies for recruiting, training, managing, and retaining riders/drivers throughout the entire process
• To optimize resource and allocation on based on different business and standardize business management to minimize operational costs;
• Conduct regular merchant visits and gather relevant information within the assigned region.
• Proactively engage with customers, understand their needs, and provide timely solutions based on company products.
• Continuously enhance customer experience through comprehensive control of service quality.

Job Requirements

• Degree in Supply Chain Management, Logistics, Business or relevant disciplines;
• At least 5 years relevant experience in delivery, logistics, express or related industry with supervisory skills;
• Experience in managing logistics operations in platforms or delivery app will be a plus
• Solid knowledge on operation management;
• Good leadership, strong problem solving skills, self-motivated with a strong desire to succeed;
• Independent and detail-minded;
• Able to work under pressure and handle multi-tasks within a tight schedule.

S.F. Express, well established in China, is continuing our drive as the premier leader in the express delivery industry. We place great value on people: employees, customers, service partners, and the community and we have a strong belief in Corporate Values which brings a strong working relationship. There are many opportunities for employees to nurture and secure their growth and development in the S.F. Express Group. If you believe that you have what it takes to succeed and grow with us then we want to talk with you. We are always looking for confident high-calibre individuals with passion and high adaptability in diversity. If you meet these criteria, then you can thrive with us.

With SF Express you have the chance to not only develop but also secure your career with us.