Operations Support Agent

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

YOUR TASKS

Responsibilities:

As an Operations Support Agent at DHL Central Asia Hub, you will report directly to the Network Control Group Supervisor, Operations Support. Your main responsibility will be to collaborate closely with the operations team, providing essential clerical and documentation support for shipments entering and exiting the Central Asia Hub.

• Execute flight movement alerts, transmit shipment information, and prepare necessary flight documentation.
• Address and follow up on non-conforming shipments within the network, ensuring timely resolution.
• Coordinate and conduct warehouse searches in response to network trace requests.
• Print shipment manifests for shipment lodgement purposes.
• Prepare and handle documentation related to Dangerous Goods and Lithium batteries.
• Register, maintain, and diligently track trace requests in the DHL application, aiming to resolve Lost and Found shipments.

This role requires keen attention to detail, strong organizational skills, and the ability to work effectively within a fast-paced operational environment. By joining our team, you will play a crucial role in supporting smooth operations and ensuring the efficient handling of shipments at the DHL Central Asia Hub.

YOUR PROFILE

Requirements:

• Secondary education with a minimum of 2 years of clerical or operations support experience.
• Previous work experience in warehousing, distribution centers, logistics, freight forwarding, or airport operations will be advantageous.
• Proficient in spoken English and Cantonese, demonstrating fair command of both languages.
• Strong PC skills, with hands-on experience using relevant software and applications.
• Detail-oriented, with a patient and customer service-oriented mindset.
• Willingness to work on 24-hour shift duties, ensuring availability for round-the-clock operations.

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!

Personal Information Collection Statement pertaining to Recruitment

DHL Express (Hong Kong) Limited / DHL Aviation (Hong Kong) Limited (“DHL”) is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance”) and DHL’s Personal Data Protection Policy (the “Policy”) at

By proceeding to respond to this recruitment advertisement, you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment, application processing, assessment and communication purposes (including any other purposes directly related thereto) in accordance with the Policy.

All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years after which such data will be destroyed.

You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing at