Program Manager, Student Life Program Operations

The University of Chicago Booth School of Business is the second‐oldest school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline‐based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.

TITLE : Program Manager, Student Life and Program Operations
DEPARTMENT : Executive MBA Program, Asia
LOCATION : The University of Chicago Booth School of Business in Hong Kong

The University of Chicago Booth School of Business is the second-oldest school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges. We are looking for a highly motivated individual to join our Program team.

GENERAL SUMMARY: The primary responsibility of this role is to offer a wide range of student services, academic and administrative support to the Executive MBA Program in Asia. The Program Manager will work with the Student Life and Program Operations team to ensure student high satisfaction with their learning experience, support student academic and logistics needs, course materials ordering, organize/manage special events/projects for students, and maintain proper student records.

PRINCIPAL DUTIES AND RESPONSIBILITIES:
Executive MBA Program Administration:
• Act as the main contact for visiting professors and provide support for hotel/transportation
• Coordinate logistics for classweek scheduling and setup including shuttle bus arrangement
• Manage room set up for exam (include printing of exams and assigning alpha-order in each room, etc)

Academic Administration:
• Responsible for students’ records and filing, maintaining accurate student database and quality control
• Monitor quarterly enrolment of students, liaise with the Dean of Students Office
• Responsible for checking students’ graduation requirements (e.g. degree verification, program completion)
• Responsible for maintaining and cross-checking students’ resource platforms

Student Services:
• Secondary contact for student questions related to campus activities, services, events, and logistics
• Assist with student tuition matters, generate invoices and statements
• Manage relationships with in‐house caterers, including assessing catering needs, and evaluation of the service in each class week. Overseeing the dismantling and removal of the catering setup and clearing the setup efficiently
• Update and produce various information guides (student guide, “where to eat” guide, faculty guide), needed throughout the academic year
• Work with student officers committee on events, outings, and talks, and provide support to the officers
• Develop social activities to build community within the Executive MBA student population Special Events/Projects:
• Work with Student Life and Program Operations Team, plan and execute and collaborate on special events, Graduation and closing ceremony logistics, and administration
• Assists with Hong Kong campus special events logistics and setup, as needed
• Provide support to Booth visitors, overseas colleagues, and faculty, including logistics and meeting arrangements
• Manage relationships with Hotel for hotel arrangements for International Weeks

MEASUREMENTS OF SUCCESS:
1. Demonstrate a high level of administrative competence
2. Students satisfaction rating reflected in student and faculty surveys
3. Effectiveness of administrative support and database management
4. Successful on-time completion of scheduled events and special projects
5. Meet project deadlines and targets
6. Overall rate of efficiency, accuracy, timeliness, and organization of all assigned tasks

REPORTING RELATIONSHIPS:
Reports to Director – Executive MBA Program, Asia
Direct Reports – None

KNOWLEDGE, SKILLS, AND EXPERIENCE:
1. Bachelor’s degree/Diploma in business, hospitality, or logistics
2. A minimum of 3 - 5 years of substantive and relevant work experience with progressive responsibility. Experience in higher education, training, or the hospitality industry preferably in a multicultural environment is an advantage
3. Must be an extremely quick learner
4. Some experience in one or more of the following areas of principal duty: customer service, procurement, logistics and event management, project management
5. Excellent interpersonal and organizational skills, initiative, and attention to detail
6. Proven ability to work efficiently with minimal direction and to anticipate issues and problems
7. Excellent oral and written communications skills in English, Cantonese, and preferably Mandarin
8. Collaborative work style, highly organized with strong analytical and multi-tasking skills, independent and resourceful, able to meet deadlines in a fast-paced environment
9. High proficiency with Microsoft Office (especially Excel, Word, PPT) and Adobe required
10. Must be able to work legally in Hong Kong permanently

SALARY AND BENEFITS
The salary will be competitive and commensurate with experience. In addition to salary, Chicago Booth offers an attractive benefits package including 20 days of holiday per year – prorated (excl. Hong Kong Public Holidays), MPF contribution, private medical and dental insurance, and life insurance offered.

HOW TO APPLY
If you wish to be considered for this position, please send a CV and a detailed cover letter outlining your relevant experience, motivations for applying for this position, and salary requirements to us. Please indicate the Job title in the Subject line of your email.

All personal data collected will be used for recruitment purposes only and will be kept strictly confidential.