IT Service Supervisor

Job Type : Full Time

Number of Applicants

:

000+

Job Description - IT Service Supervisor

Our client is a global leading professional consultancy firm in the industry.

Lead a desktop service team, ensuring team members possess the necessary expertise to deliver efficient and high-quality support to users across Asia office.
Manage the desktop service budget to optimise resource allocation, while also assessing and advocating for the adoption of new technologies to enhance service efficiency.
Establish and uphold global desktop support standards and best practices, ensuring adherence to regulatory and security protocols.
Collaborate closely with IT infrastructure, information security, and network teams to uphold desktop environment security, stability, and integration.
Generate reports on key performance indicators for desktop support, such as response time, issue resolution rate, and user satisfaction.
Develop and implement employee training initiatives to enhance team skillsets and flexibility, fostering continuous improvement within the team.

Bachelor degree in IT
Minimum 5 years of working experience in global desktop services
Minimum 2 years in desktop service team management positions.
Experience in managing cross-cultural teams on a global scale, with excellent leadership and team-building skills.
Deep technical background, understanding of desktop support tools, IT service management and hardware/software infrastructure, including Microsoft O365 series, AD/AAD, SCCM/Intune, notebooks and printers from major manufacturers, etc.
Excellent communication and coordination skills, able to communicate effectively with employees and leadership at all levels.
Strong problem-solving and decision-making skills, able to manage multiple tasks in a high-pressure environment.
Strong customer service orientation, pursuing excellent service quality and user satisfaction.
Good command of English and Chinese