IT Support Engineer

Medicom ( is a privately-held Healthcare manufacturer of high quality Infection Control products specialized in Dental & Medical disposable supplies along with a comprehensive line of Preventive Oral Care products headquartered in Canada. The company is recognized today as one of the leading facemask and non-woven manufacturers with presence in Hong Kong, China, Taiwan, Japan, Australia , Malaysia, South Korea and Singapore.

Amidst an aggressive expansion across Asia Pacific, the company holds a strong leadership market position in the manufacturing and distribution of its products and is actively seeking professionals with the right skill-sets and attitude to join our winning team. 

RESPONSIBILITIES

• Technical support via phone, email, IM tools
• Troubleshoot on IOT hardware, software, and network issues 
• Install and maintain computer systems and software 
• Documentation and maintenance
• Assist with user account and PC setup
• Perform routine maintenance tasks 
• Collaborate with the IT and Application team 

REQUIREMENTS

• 1 year or above relevant working experience
• Diploma in IT, Computer Science or related field 
• Knowledge of O365 office, windows systems and related software 
• Strong IT problem-solving skills
• Cross Team tasks and service orientation 
• Good communication skill
• Good command of written and spoken English, Cantonese and Mandarin
• Familiarity with helpdesk ticketing systems are advantages 
• Certifications (CCNA, MCP or MCSE) are advantages 
• Experience with Fortinet, VMware are advantages 

WE OFFER

• Career advancement opportunities
• Attractive remuneration package
• Key Performance Incentive Bonus
• 5-day work week and bank holiday
• Annual leave
• Company medical, accidental and life insurance

Interested candidates please click "Apply Now" to submit your resume and covering letter together with availability, current and expected salary details.

All personal data collected will be kept strictly confidential and will be only used for recruitment purpose only.