Feishu Japanese Content Expert

Responsibilities

< /div>1. Based on Feishu product features and Japanese user needs, create and iterate help documents, best practices, video scripts and other types of Japanese help content to lower the adoption and use threshold of Feishu in the Japanese market 2. Based on Based on user needs, formulate content production and operation strategies for different users, different scenarios, and multiple levels to improve the experience of Japanese users 3. Collaborate with help center, customer service, sales and other teams to provide content that optimizes customer support scenarios, and through Content operation improves problem resolution rate and customer conversion 4. Combined with data and user feedback, analyze and continuously iterate content resources to improve content consumption rate and satisfaction 5. Based on content practice, formulate and update content standards to guide content iteration and practice , and continuously improve the quality of content.

Qualifications

1. Bachelor degree or above. Chinese and Japanese can be used as working languages. Applicants with study abroad or living experience in Japan are preferred 2. Experience in planning and writing Japanese content based on customer and business needs, experience in SaaS product technical writing or Japanese customer service will be preferred 3. Able to have a deep understanding of user perspectives and needs 4. Pay attention to data and user feedback, and be able to learn from data Discover trends or problems, and plan content that meets user perspectives and needs based on data analysis 5. Excellent project management, communication and collaboration skills, able to quickly decompose, promote and implement projects.