Solutions Support Specialist

Duties:

• Handle customer inquiries on application products;
• Providing application support services on system testing, product deployment and Tier 1-2 troubleshooting;
• Communicate with customers to understand their needs;
• Coordinate with other team members.

 

Requirements:

• Degree in Computer Science/Engineering, Information Technology, Electronic Engineering or equivalent;
• 1 year relevant experience;
• Work experienced in customer service is an advantage;
• Knowledge in MySQL, Java, Oracle, Web application is an advantage;
• Good command of spoken and written English, Chinese and Mandarin;
• Self-motivated, work independently, good analytical and problem solving skill;
• Customer service oriented, cooperative, good team player;
• Knowledge in Hong Kong financial market is a plus.

 

We Offer:

• 5-day work week
• Annual Leave starting from 15 days per year
• Medical Insurance covering staff and dependents
• Life Insurance
• Dental Insurance
• Performance Bonus

We offer attractive salary and comprehensive fringe benefits to the right candidates. Please send your full resume, including employment history, present and expected salary and contact telephone number to us by clicking 'APPLY NOW' or sending mail to Human Resources Department, N2N-AFE (Hong Kong) Limited, Unit 1907B-1910A, 19/F., One Harbourfront, 18 Tak Fung St., Hunghom, Kowloon, Hong Kong (8 mins walking distance from Whampoa MTR Station).

  We are an equal opportunity employer. Information collected will be used for employment purposes only and will be treated in strict confidence. Applicants not contacted within eight weeks of applying may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise when no longer required.  

All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.